Terms & Conditions

General

If you do not agree to the Policies set forth herein, you may not access or use the Website or engage in transactions with BSSG. These Policies are subject to change or termination at any time without notice, and it is your responsibility to review them regularly to ensure that you are aware of any changes. All changes are effective immediately upon posting and apply to all access to and use of the Website thereafter. Your continued use of the Website following the posting of revised Policies means that you accept and agree to the changes.

Market and Investment Risk

Publishing Activities

All commentary and analysis contained within BSSG emails, publications, podcasts, and Websites are provided for general educational purposes only. In no event is this information tailored to the specific needs of any person or group, and it does not constitute investment advice.

Returns and Refunds

Your satisfaction of product quality is guaranteed on all orders. If you are not satisfied, you have three (3) days after receipt of shipment to notify our customer service team at 1-510-473-4208 of your dissatisfaction. No returns of any type will be accepted without prior notification to our customer service team before shipping your product. The decision to refund or replace your item will be at the sole discretion of BSSG. Original shipping and handling charges are non-refundable. Should you return any item to us, you may be required to pay the return shipping and product value losses, if any, at our discretion. Orders may also be subject to a 5% restocking fee. All items returned must be shipped in our original packaging.

Order Acceptance and Non-Cancelable Orders

Shipping, Delivery, and Your Obligations

Notwithstanding certain exceptions discussed below, title and risk of loss pass to you upon our transfer of the products to the carrier. You must provide an accurate, current shipping address and be able to be physically present at that address when your shipment is scheduled to be delivered.

Items you purchase will generally be shipped to you via common carrier within three (3) business days of your cleared payment (and upon full satisfaction of all amounts you owe to BSSG) and should only take a few days to arrive.

Sales Taxes

BSSG is a California small business, and, in some cases, we do not have an obligation (and/or ability) to calculate, collect, and remit such taxes on goods delivered into certain states. When you are in the order checkout process, we calculate, assess, and disclose sales taxes BSSG is actually required to collect from you. Fortunately, 45 states have full or partial exemptions from sales and use taxes on gold, silver, and other precious metals. Even where we have not collected sales taxes, a use tax on customers' precious metals may still be imposed by states or localities that have not yet enacted exemptions.

If your state and/or locality happens to impose a tax on any of the items you purchased -- precious metals or otherwise -- and we have not withheld such taxes, be advised that it is your obligation to pay directly to your state the applicable taxes you may owe.

The laws of each state and locality differ, and sales and/or use tax applicability may vary as to your cart total and/or with respect to each individual precious metal, coin, bar, round, accessory, or other item you purchased. Unfortunately, this is a complicated area, so it is important to consult with your own tax professional if you are unclear on what tax obligations you may have. This information is provided as general information and does not constitute legal advice.

Selling to BSSG

If you have sold items to BSSG, make sure to package your shipment securely. Use good condition boxes and fill all voids completely in the box interior. Tape plastic coin tubes securely closed and seal the box with plenty of packing tape. Shipments over five (5) pounds should be double boxed.

Unless explicitly agreed to by us otherwise, the price shown on your purchase order is for the product in good, marketable condition. If the condition of your items is such that BSSG, in its sole discretion, believes it cannot re-market the item(s) in the condition received, we may adjust your price lower, or, alternatively, we may return them to you at your expense, including payment for any applicable market losses BSSG may have incurred.

You must ship the metals within two (2) business days (unless the shipment has already been made or BSSG already has possession of your metals). You are responsible for insuring the shipment for its full value. We highly recommend shipping via Registered Insured Mail available through the US Postal Service because USPS is currently the only carrier that will provide you with insurance for shipment of precious metals. BSSG strives to issue payment within three (3) business days of receipt of the metals unless otherwise agreed. Title and risk of loss pass to BSSG upon delivery.

Transparency in Pricing

BSSG believes that informed customers make better, happier customers, and we, therefore, strive to make the pricing of our products transparent. We publish live spot prices around the clock and work to make information about premiums and discounts vis-a-vis the spot price accessible and understandable. The way we do this is by publishing spot prices, premiums, weight, purity, and current buyback prices on product pages with rare exceptions. The spot market price of the underlying metals at the time of your order is also printed on your invoice.

All references to ounces in the context of gold, silver, platinum, palladium, and rhodium are troy ounces, which is the standard unit of measure for precious metals worldwide. With the exception of the small number of numismatic coins, proof coins, and specialty items offered by BSSG, our precious metals products are closely tied to underlying global precious metals market prices, with market-based premiums typically ranging from 2% to 15% over the spot price of gold per troy ounce and 4% to 30% over the spot price of other precious metals per troy ounce.

Premiums do not represent BSSG gross margin on any transaction, as they generally include costs connected with minting, wholesalers, shipping, cost of capital, inventory turn rates, logistics, and other market factors. The premiums to spot charged by BSSG when you buy -- and the premiums (or discount) to spot paid by BSSG when you sell -- are driven by market forces and will therefore fluctuate over time; there can be no guarantee about what buy and sell premiums will be at any future time. Because there are transaction costs involved with acquiring or liquidating physical precious metals, short-term trading behavior should be avoided. (Direct physical ownership has many advantages over gaining exposure to precious metals via indirect paper proxies, but these derivatives are generally more cost-efficient to trade.)

Pricing or Technical Errors

All orders placed through our order entry system are taken on a best-efforts basis. BSSG prides itself on providing the most up-to-date market pricing derived from a live global feed from a well-established service. Occasionally, errors can occur, and there may be a typographical or electronic pricing error. Under these rare circumstances, BSSG retains the right to cancel, modify, or refund an order.

BSSG shall also not be responsible for any delays in the transmission, delivery, or execution of a customer's order due to breakdown or failure of transmission or communication facilities or to any other cause or causes beyond BSSG's reasonable control or anticipation. Commercial internet service providers are not 100% reliable, and a failure by one or more of these providers may affect internet-based order entry. The customer acknowledges that the order entry system is a mechanical system and, as such, may be subject to failure beyond the control of BSSG.

Privacy Policy

Privacy is important to us. Please review our Privacy Policy. Your use of this Website constitutes acceptance of our Privacy Policy.

Electronic Communications / SMS

By using this Website, you are communicating with us electronically and consent to receive communications from us electronically. You agree that all electronic communications – including notices, disclosures, cancellations, and policies – satisfies any legal requirements that such communications be in writing.

You may also agree to receive SMS (Text) confirmations regarding orders (such as payment and shipping confirmations) or marketing messages. Message frequency varies and message and data rates may apply. For help please reply "HELP" to any text message. To stop receiving SMS (Text) messages of either type, reply "STOP" to any text message or call 1-800-800-1865 during business hours for assistance.

You may also receive help by visiting www.buysellsilver.gold. You can find pricing and place orders, log in to view your account history and order status, or request assistance from our customer service professionals. And you can also call 1-510-473-4208 during business hours for assistance from a live person.

Copyright and Trademarks

Intellectual property rights in any and all content that appears on the Website, including, but not limited to, copyright, trademark, patent, trade dress, trade secret, know-how, and proprietary information, such content including, but not limited to information, articles, documents, graphics, images, video, audio, logos, slogans, text, data, photographs, and other materials ("Content") are the property of BSSG. No license, right, title, or interest in the Website or any Content is transferred to you as a result of your access to or use of the Website or as a result of your purchase from or sale to BSSG.

By using the Website or engaging in transactions with BSSG, you agree not to use or exploit any Content. Any copying, reproduction and/or redistribution of any of the documents, data, Content contained on or within this website, without the express written consent of BSSG, is therefore strictly prohibited.

Your Account

It is your responsibility to maintain the confidentiality of your account (including username and password) and to restrict access to any computer or other electronic device you use to access your account or complete a transaction. We provide you the option of enabling two-factor authentication on your account login and highly recommend its use.

You must notify BSSG immediately of any unauthorized use of your account or any other breach of security. By using our site, you accept full responsibility for any activity that occurs in connection with your account, whether initiated by you, by others on your behalf, or by any other means, and expressly release BSSG from any liability therefor. You further agree that you may be held liable for losses incurred by BSSG due to any party using your account.

Reviews and Comments

User reviews and comments are the opinion of others and are not the opinion of BSSG Metals. Although BSSG endeavors to remove false or defamatory comments, BSSG is not responsible for the opinions of other users. BSSG assumes no responsibility or liability relating to any such review or comment. BSSG may delete or remove reviews and comments, with or without notice, at any time and for any reason.

You grant BSSG a perpetual, worldwide, irrevocable, royalty-free, transferable, non-exclusive, unrestricted, unconditional, fully paid license to use, copy, reproduce, distribute, publicly display, adapt, publish, create derivative works from, and otherwise use all or any portion of your reviews or comments for any lawful purpose. Except as prohibited by law, you hereby agree to waive any rights that you may have in any review or comment.

Links to Third-Party Websites and Content

This Website may include links to third-party websites or services. BSSG does not review such links, nor does their presence on the Website constitute any endorsement thereof by us. By using the Website, you acknowledge that we are not liable for any third-party content, products, or services, nor the privacy practices of such websites.

Not a Regulated Trading Exchange, No Use of Leverage

BSSG is a retail dealer of physical precious metals that buys from and sells to the public. All precious metals transactions are conducted on a principal-to-principal, fully paid basis, i.e., we do not offer or sell any precious metals products on a futures, leveraged, or margin basis. Upon receipt of cleared funds for the full amount owed (including full satisfaction of invoiced and/or scheduled shipping costs, prior balances you owe, and other applicable fees), orders are promptly delivered to you directly or into a storage account you designate that is under your control.

BSSG business activities are not governed by state and federal laws governing futures transactions, such as those laws administered by the Commodity Futures Trading Commission (CFTC). BSSG products are not considered "securities" subject to regulation by the Securities and Exchange Commission (SEC) or states, and neither BSSG nor anyone associated with us will act, nor are they authorized to act, as your investment advisor or to provide investment advice to you as defined by applicable laws and regulations. BSSG is not a trading exchange as defined by the CFTC, the SEC, or states.

Certification of AML Program / Supply Chain Policy

Appropriate User Conduct and Use

You may not use the Website for any illegal, infringing, abusive, or unauthorized purpose and must at all times comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding Internet use and conduct.

Liability Limitation

Governing Law and Attorney's Fees

These Policies shall be governed by the laws of the State of California. Any disputes arising under or related to these Policies or the Website shall be governed by and construed in accordance with the internal laws of California without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any jurisdiction other than those of the State of California.

All disputes related to these Policies are subject to the exclusive jurisdiction of state or federal courts located in California, the agreed sole venue. Should you bring an action against us in another jurisdiction and we prevail in removing such action to the proper venue, you agree to pay our reasonable attorneys' fees, costs, and expenses.

Injunctive Relief

Nothing in these Terms shall be interpreted to prevent BSSG from seeking an injunction or other equitable relief in connection with, any loss, cost, or damage (or any potential loss, cost, or damage) relating to the Website, any Content, and/or BSSG's intellectual property rights, BSSG's operations, products or services.

Integration and Severability

If any provision of these Policies is invalid, illegal, void, or unenforceable, then that provision will be deemed severed from these Policies and will not affect the validity or enforceability of the remaining provisions of these Policies. These Terms, the Privacy Policy, and the order confirmation represent the entire agreement between you and BSSG relating to the subject matter herein.

Contact Information

For questions about these terms, please contact us at: [email protected] or call 1-510-473-4208 during business hours.